HOSPISS LV

Do everything to give you the chance to die beautiful

Interview with Zane Cingler, Hospiss LV volunteer

Author.

Date: 27.04.2022

What motivated you to volunteer?

The need for work for the heart. I felt that I was not fulfilling myself in my daily work. Listening to an interview with Ilse Neimane-Nespore from Hospiss LV (https://ugunsskola.lv/cilvekjauda83/), I realised it might be just what I needed. A job through which I could fulfil myself and find joy. The subject of hospice is quite close to my heart because I am an oncology patient myself and I have seen people die in inhuman conditions. Also, remembering my grandfather's passing, I can say that without special knowledge it is very difficult to take care of people in their last days. I imagine that, as much as I can, I would be happy to help to create a Hospice House - a place to die beautifully, regardless of age. This is an underdeveloped area in Latvia, so it definitely needs attention.

You mentioned your grandfather's passing, how did that happen?

My grandfather had a house where he lived alone. When he became more unwell, we took him to our flat, but he said he wanted to die at home. We took him back to the country home. We went to see him from time to time, but we could not be there all the time. Mum was the one who fed and bathed him. I had the feeling that he died alone. His greatest wish was that we should live in that house when he died. We did that, of course, but I think there was something else that he wanted, he just didn't tell us. I could see that he felt he was a burden on our family.

Another story is about a friend of mine who had cancer. She died in a hospice in England. Her mother said that it was a beautiful process, because hospice care in England is of a high standard. That would not be possible in Latvia.

I also remember my time in the Oncology Centre, which was not easy. Maybe that's one of the reasons why I want to work for Hospiss LV, because I've seen the situation from the inside and I want people who are destined to go to go beautifully

What are your responsibilities at Hospiss LV?

I plan to raise funds to build a hospice house. There has to be a hospice house and I think what could help is to speak out about the hospice system and the need for a hospice house. People need to be told what it is and their fear of talking about death reduced.

How do you bring the topic of dying into your family and circle of friends?

We talk, but they mostly avoid. They pretend not to hear and switch to a completely different topic. People need to be educated, especially Latvians, who are closed and introverted. We should find original ways of talking about this, for example by sharing the experience of other countries.

I also have experience with palliative care patients. We were fundraising for a man I knew who had lateral sclerosis. The disease progressed slowly at first and then very rapidly. He was living in a social home where he was not treated in the best way. I remember very clearly the occasion when we went to congratulate him on his birthday. We wanted to make him happy because he was alone in his ward almost all the time. Although we raised funds to pay for him to be alone and to make him more comfortable, hardly anyone came to see him. You could see that when we went to see him, he didn't want us to leave. He really missed humanity, talking. The caregivers thought that the primary thing was to feed and wash him. Nobody cared how he felt. I suppose carers don't realise that this aspect is often more important than physical care. We wanted to give him humanity and joy. He didn't say much about what he wanted. I remember a situation when we thought of surprising him. He was still at home then. He was an organiser of international motocross competitions, so we secretly arranged for athletes who would be willing to come to his house with their bikes. His daughter took him out in a wheelchair and the athletes who agreed to take part in the surprise rode their bikes. We wanted him to be able to smell motocross one more time.

How did he feel?

He cried and was very moved. His wife also said that he had not been so happy for a very long time. The athletes then had the opportunity to thank him for what he had done for the development of the profession. It was very beautiful. We read out what he might like and what might please him. It is an indescribable feeling to bring joy even for a moment. It is very likely that the emotions he felt enabled him to live one day longer and with more quality. We hope that he lived for some time with the pleasant emotions and memories and enjoyed it, feeling that he was not alone. When he died, there was a race the next day. As he used to grow roses, we thought that each athlete could pin a white rose to his or her own mohawk. I remember that there were such beautiful clouds in the sky that day.

Is fulfilling and comforting the last wishes of dying people something you would like to do?

Yes, definitely! I would love it! It's a chance to get something positive back, to feel that you have done something worthwhile.

You mentioned the interview you listened to. Was that when you started Hospiss LV?

Yes. That's when I told Ilze from Hospiss LV what I could do and how I saw myself in this project. I have worked in journalism myself and I had the idea that I could write stories about people passing away or interview relatives, carers and Hospiss LV volunteers. It would be an opportunity to reach out to potential sponsors and volunteers. Hospiss LV needs a team of people from different backgrounds, such as a photographer or a hairdresser who can take the last beautiful picture or do the hair. I very much believe that this mechanism will start working.

Please tell us, what are your personal benefits of being involved in Hospiss LV?

Feeling like I can do more to help people. That I can give. When I posted different stories on Facebook, I received many positive messages from people thanking me for sharing, and someone also found my advice really helpful. I felt the satisfaction and joy of helping others. I only give my time and in return I get a big dose of positivity. It doesn't take much, but it makes a person happier for an hour or a day.

Tell me, when you were going through a difficult period in your life because of your illness, did you have people like this around you who were doing what you are trying to do now?

No, because people around me were scared of my diagnosis and are actually still afraid to talk about it. They are afraid to do or say anything that might hurt me, so they turn away, pretending that everything is fine. Now I have people around me who I can call when I feel bad. In fact, it takes very little - someone you can talk to, someone who will hug you and tell you that everything will be okay. To feel that you are not alone.

What do you think are your resources for Hospiss LV?

Warmth of heart, simplicity and communication, because I love talking to people.

What do you think would make the experience at Hospiss LV valuable for people?

Learning to give more than we ask and to appreciate more what we already have. It also teaches us to appreciate time and to do things today, because sometimes tomorrow may not come. We do not know how much time we have. That is why at Hospice LV we learn to appreciate the time given by seeing people die. Everything comes to an end, but the end can also be beautiful if it is taken care of.

When you were ill, did you think much about death?

Yes. I thought about it a lot, because I was very scared. I was most afraid of who would take care of my children. When I saw people dying in the Oncology Centre, I realised that I did not want that. At that time, I didn't know there was any other solution. The Hospice House project is another solution and it allows you to die beautifully, whatever your age.

Did your involvement in Hospiss LV change your family's attitude to the topic of death?

No, they are still in denial. I believe that speaking out on this issue could reduce the denial. It should be spoken in the school environment, thus teaching children about death and telling them that it is not only old people who die. When my son was five years old, his great-grandmother died. We went to the hospital to say goodbye because the doctors said she would not live much longer. I took her with me then because I knew how important it was that my son could tell her what he wanted most. She was hooked up to machines. My son told her: "Grandma, I love you very, very much!" He took her hand and she shed a tear. A few days later she died. I told my son that this was happening. There were people around me who thought that you don't have to tell your child, you don't have to take your child to the funeral, because he is a baby. However, I had an inner feeling that I had to tell my child and introduce him to him. The more we (as adults) talk about it, the more we will educate our children.

What do you think has helped you to become so conscious about death?

It is my life's hardening, made up of my life's experiences and trials. I believe that it is more important for people to feel another person next to them, to feel humanity and, if you give something, to give it from the heart. We are afraid to tell each other how important you are to me, always putting it off. But these words strengthen us and those to whom we say them.

What would you wish for people thinking about volunteering with Hospiss LV?

Come and do, because we can only do if we are a big team, each of us specialised in one area. The only condition is that you must be a person with a heart. There are many very good and warm-hearted people in Latvia and Hospiss LV needs just that - a warm-hearted person. It is a job that gives a lot of positive emotions, even if the emotions come through tears. They are not tears of despair, but tears of joy that you have been able to make someone happy, even for a short moment.

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Hospiss LV

REG. NR. 40008291781

AS SWEDBANK
HABALV22
LV45HABA0551047755702

AS SEB BANKA
UNLALV2X
LV12UNLA0055001828236 

SIA Hospiss Māja invites caregivers for people in palliative care to join its team. Work at the client's home in Riga and suburbs.

Each carer works with one client, 8 hours per working day.

Job duties:
- provide quality care to the client, working as part of an interdisciplinary team;
- providing personal hygiene and meals for the client;
- to ensure your well-being and enjoyment;
- work with the client's family;
- document the actions taken;
- regularly monitor the client's health and report any changes.

Key requirements:
- understanding palliative and hospice care;
- a desire to help people through your work, empathy and sincerity;
- a sense of responsibility, integrity, decision-making and the ability to act appropriately in critical situations
- knowledge of Latvian;
- Russian language skills will be an advantage;
- interoperable Covid-19 certificate.

We offer:
- pre-employment training
- salary 1089 EUR (gross);
- reimbursement of public transport costs
- health insurance (after probation)
- working in a multidisciplinary team
- regular training and supervision

Please send your CV and a motivation letter marked "Caregiver" to [email protected].
Please be informed that the personal data you provide in your application documents will be processed in the context of this selection.

We will contact the candidates and invite them for interviews.

PRIVACY POLICY

This privacy policy, hereinafter referred to as the Policy, describes how and what personal data is processed by the HOSPISS LV Foundation (hereinafter referred to as the Foundation) on the website hospiss.lv.

This Policy applies to:

  • both in cases where the Foundation is deemed to be the Controller pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter "the Regulation");
  • both in cases where the Foundation is considered a Processor under the Regulation;
  • both in cases where the Foundation is considered a Third Party under the Regulation.
  • if a natural person contributes (monetary donation, food donation, donation of appliances, equipment or objects, volunteer work) or is otherwise associated with the work of the Foundation;
  • If a natural person receives any form of support from the Foundation;
  • if the Foundation processes the personal data of natural persons on the basis of the legal grounds set out in the Regulation.
  1. DEFINITIONS

Processing means any operation or set of operations which is performed upon personal data or upon sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as his or her name, identification number, location data, online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

A controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Third party means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

The data subject is any natural person who supports the Foundation or receives support from the Foundation.

  1. APPLICABLE LAW

2.1 Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (27 April 2016);

2.2 Law on Associations and Foundations;

2.3 Law on Public Benefit Organisations;

2.4. laws, regulations and other documents governing taxation and accounting.

  1. GENERAL RULES

3.1 This Policy provides general information on how the Foundation processes personal data. More detailed information on the processing of personal data is provided to individuals in the course of their day-to-day work, in internal documents and in response to written requests from data subjects.

3.2 The Foundation shall ensure the confidentiality of personal data within the framework of the applicable laws and regulations and has implemented appropriate technical and organisational measures to protect personal data from unauthorised access, unlawful processing or disclosure, accidental loss, alteration or destruction.

3.3 Where the Foundation, as the Controller, uses processors (for example, the assistance of a company providing accounting services), the Foundation shall take the necessary measures to ensure that such processors process personal data in accordance with the Foundation's instructions and in compliance with applicable laws and regulations and shall require appropriate security measures to be taken.

3.4 If the Foundation updates this Policy, the current version of the Policy will be published on the Foundation's website hospiss.lv. Historical versions of this Policy will be available from the management of the Foundation. It is the responsibility of each individual to keep abreast of changes made by the Foundation.

3.5 In order to provide the Public with a more complete picture of the activities carried out by the Foundation, the Foundation also processes data collected from the activities carried out.

3.6 When the data subject visits the Foundation's website, his or her data (IP address) may be processed. When clicking on Facebook, Instagram or other links, the providers of the respective website, such as Facebook or Instagram, will initiate the processing of the data subject's data and will access the data subject's data in accordance with their terms and conditions, which we recommend that you consult on the website of the respective provider.

3.7 The Foundation does not carry out profiling of personal data.

  1. CATEGORIES AND EXAMPLES OF POSSIBLE PERSONAL DATA TO BE PROCESSED

No.

Data category

Examples of data types

Some examples of data processing

1.

Personal identification data

Name, surname, personal code

You, your relatives contact the Foundation for support or provide financial or other support to the Foundation, you are enrolled in our Friends Club or any of our other projects / campaigns

2.

Contact details of the person

Home address, telephone number, e-mail address

You sign up to help the Foundation or you ask the Foundation for help by leaving your contact details

3.

Data on activities carried out

 

Type, description, start and end date

You participate in the Foundation's activities or receive support

4.

Photos / video

Digital image of a person, voice recording

You participate in the Foundation's activities or receive support, this is recorded by photo or video

5.

Communication data

Incoming/outgoing communication, phone calls, correspondence, content

You communicate with the Foundation

6.

Settlement details

 

Settlement system account number, bank account number, date, amount, date of payment, purpose of payment

You provide financial support to the Foundation

7.

Performed on social networks

Photos, comments

You comment on the Foundation's activities on social networks

8.

Actions taken on the website

IP address, information about the activities carried out on the website

You are visiting a website

9.

Health data

Information on functional impairments, their severity, diagnosis in exceptional cases, treatment required

You have asked for help, the professionals analyse it before they support you, during the support

10.

Details of authorised persons, legal representatives

Name, surname, personal identification number, basis of representation, contact details

You are represented by another person in cooperation with the Foundation

11.

Volunteer data

Name, surname, contact details

Information needed by the Foundation to ensure transparency of the services required

12.

Donor data

Name, surname, personal identification number, account No Amount donated

You donate money to our projects

13.

Foundation staff data

Name, surname, personal ID, address, account No, phone No, etc.

Information needed by the employer to comply with the statutory requirements regarding the processing of your data as an employee

14.

Other data

Other data

You carry out other activities related to the Foundation's activities

  1. LEGAL BASIS FOR PROCESSING

5.1 The legitimate interests of the Foundation - consistent with the objectives of the Foundation. The Foundation has the right to process personal data to the extent that it is objectively necessary and sufficient to fulfil the purposes for which the Foundation was established.

5.2.Compliance with legal obligations - The Foundation is entitled to process personal data in order to comply with the requirements of regulatory enactments, as well as to respond to legal requests of the state and local government, to provide information on donations received and their use.

5.3 Data Subject Consent - The data subject consents to the collection and processing of personal data for specified purposes. The data subject's consent constitutes his or her free will and independent decision, which may be given at any time, thereby authorising the Foundation to process the personal data for the specified purposes. The data subject's consent is binding on him or her if given in writing, including by email, or by implied consent, for example by being photographed with representatives of the Foundation when receiving support or by sending the Foundation a photograph of himself or herself. The data subject shall have the right to withdraw his or her prior consent at any time through the indicated channels of communication with the Foundation. The notified changes will take effect within three working days. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to the withdrawal.

5.4 Protection of vital interests - The Foundation is entitled to process personal data in order to protect the vital interests of a natural person, e.g. where the processing is necessary for humanitarian purposes, for monitoring natural and man-made disasters, in particular epidemics and their spread, or in humanitarian emergencies (acts of terrorism, cybercrime, technogenic disasters, etc.).

5.5 Exercise of official authority or public interest - The Foundation is entitled to process data for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Foundation by law. In such cases, the basis for processing personal data is included in the regulatory enactments.

5.6.Conclusion and performance of the contract - in order for the Foundation to conclude and perform a contract with any cooperation partner, the Foundation must collect and process certain personal data that is collected prior to entering into a contract with the Foundation or during the course of a contract that has already been concluded.

  1. PURPOSES OF DATA PROCESSING

The purposes of the processing of the Foundation's data are the same as its founding purposes, which are as follows:

6.1. to create and promote a respectful and unprejudiced understanding of hospice services based on human choice in Latvian society among the general public, state and local government employees, health care and welfare professionals, thereby increasing the capacity of individuals to actively participate in maintaining, improving and promoting their own and their family members' health;

6.2. building, promoting and raising the profile of volunteerism and meaningful assistance among the Latvian population in the field of palliative care and hospice services, including the donation of property, financial resources, time and knowledge without remuneration;

6.3. to support the establishment of new palliative and hospice care providers, as well as the education of their staff, medical and social assistance professionals in palliative and hospice care, which would include the systematic provision of knowledge and skills, in addition to the national education system;

6.4. to identify people in Latvia who are in nursing homes, hospitals and other care institutions and who are in need of palliative or hospice care in order to promote their health and improve the overall physical, mental and social well-being of society;

6.5. to undertake a range of activities with the aim of establishing a new hospice and/or palliative care centre(s) in Latvia;

6.6. to provide any kind of support to those in need;

6.7. provide a range of social services.

The Foundation shall be entitled to process the data for the above purposes as well as for other purposes by providing the data subject with the possibility to opt-out of the processing, unless such opt-out is restricted by any laws or regulations.

  1. DATA SUBJECT RIGHTS

The data subject shall have the right with regard to the processing of his/her data classified as personal data under the applicable laws and regulations. These rights are generally:

7.1 Receive information about the processing of your data in accordance with the requirements of the Regulation;

7.2. to request the rectification of your personal data if it is inadequate, incomplete or incorrect;

7.3. object to the processing of your personal data where the processing is based on legitimate interests;

7.4 Request the erasure of their personal data, for example, if the personal data is processed on the basis of consent and the data subject has withdrawn their consent. This right shall not apply if the personal data whose erasure is requested are also processed on the basis of another legal basis, such as a contract or obligations arising from the relevant laws and regulations, or their retention is required by applicable laws and regulations;

7.5. to restrict the processing of their personal data in accordance with applicable laws and regulations, for example, at the time when the Foundation is assessing whether the data subject has the right to have their data erased;

7.6. to be informed whether the Foundation processes the personal data of the data subject and, if it does, to have access to them;

7.7. to receive their personal data provided by the data subject to the Foundation and processed on the basis of consent and contractual performance in written form or in one of the most commonly used electronic formats and, if possible, to transfer such data to another Foundation (data portability);

7.8. withdraw your consent to the processing of your personal data;

7.9. not be subject to fully automated decision-making, including profiling;

7.10. to lodge complaints regarding the use of personal data with the Data State Inspectorate (www.dvi.gov.lv) if the Data Subject believes that the processing of his/her personal data violates his/her rights and interests in accordance with the applicable laws and regulations;

7.11 The Foundation is obliged to respond to the data subject's request within 30 days of receipt of the request, if necessary by requesting additional information, such as identification data, in order to verify the identity of the data subject without any doubt.

  1. CONTACT

No "remember me" cookies are created or stored when you visit the Foundation's website. Only cookies that ensure the functionality of the website are used.

  1. SHELF LIFE

Personal data will be processed only for as long as is necessary to fulfil the purpose of the processing. The retention period may be justified by the legitimate interests of the Foundation, internal documentation or applicable laws and regulations (e.g. accounting laws, etc.).

  1. WAYS OF OBTAINING PERSONAL DATA

10.1.The Foundation obtains personal data when a natural person:

10.1.1. support the Foundation;

10.1.2. receive support from the Foundation;

10.1.3. ask the Foundation for more information about the Foundation's aims, activities, etc;

10.1.4. participate in the activities of the Foundation;

10.1.5. being photographed or filmed within the framework of the Foundation's activities;

10.1.6. post comments on social networks;

10.2 The Foundation may process personal data received from third parties (e.g. social services, relatives) in accordance with the provisions of the Regulation.

  1. PROTECTION OF PERSONAL DATA

11.1 The Foundation shall ensure, keep under review and improve safeguards to protect personal data against unauthorised access, accidental loss, disclosure or destruction. To ensure this, the Foundation applies modern technology, technical and organisational requirements, including the use of firewalls, intrusion detection, analysis software and even data encryption where necessary.

11.2 The Foundation shall carefully examine all cooperation partners with whom personal data are jointly processed, as well as assess whether the cooperation partners (personal data processors) apply appropriate security measures to ensure that the processing of personal data is carried out in accordance with the Foundation's delegation and the requirements of regulatory enactments.

11.3 The Cooperation Partners are not allowed to process personal data for their own purposes.

11.4 The Foundation shall not be liable for any unauthorised access to and/or loss of personal data that is beyond the control of the Foundation, for example due to the fault and/or negligence of the Client, the Affiliate, a third party or the data subject.

  1. PROCESSING AREA

12.1 Personal Data is generally processed in the European Union/European Economic Area (EU/EEA), however, in some cases it may be transferred to and processed in countries outside the EU/EEA, such as posting on Facebook, Instagram or elsewhere.

12.2 The transfer and processing of personal data outside the EU/EEA may take place where there is a lawful basis for doing so, namely for the performance of a legal obligation, the conclusion or performance of a contract, and appropriate safeguards are in place. Adequate safeguards include, for example:

- There is an agreement in place, including standard clauses or other approved terms of an EU contract, code of conduct, certifications, etc., which have been approved under the General Data Protection Regulation;

- In the non-EU/EEA country where the recipient is located, an adequate level of data protection is ensured in accordance with the EU Commission Decision;

- The recipient is certified under the Privacy Shield (applies to recipients located in the United States).

12.3 Upon request, the data subject may obtain further information on the transfer of personal data to countries outside the EU/EEA.

  1. CONTACT

13.1 The Customer may contact the Foundation in relation to queries, withdrawal of consent, requests, exercise of data subject rights and complaints about the use of personal data.

13.2 The Foundation's contact details are available on the website: www.hospiss.lv, in the Contacts section.