HOSPISS LV

Hospice's field of work is vast, but what we do is not a drop in the ocean

Interview with Ieva Keiša, Hospiss LV project manager and volunteer

Author: Dace Peterson

Date: 08.06.2022

The experience of death - a fall upwards

I have a very dear book by a Franciscan friar, Richard Rohr. He has been to Latvia several times, Juris Rubenis works quite closely with him, he has written many books, but I definitely recommend this little book called "Falling Upwards". It's about how human transformation can happen in several ways, but the most popular way is unfortunately through suffering or a severe crisis situation where you seem to be falling down. But Richard Rohr calls it falling upwards.

Because through this painful, difficult experience, one is in a sense transformed to see things more broadly and to understand more.

As a rule, volunteers have had to deal with the death or serious illness of a loved one in their family or in close proximity. I do not know a single person among our volunteers who has not had this experience. Talking to people a little deeper, I realise that people are really transformed through this experience.

From commitment to opportunity - 2 years

I had the idea for a very long time that I wanted to help the hospital system. I myself spent a long time at the Pauls Stradins University Hospital and saw and felt from the inside how the system works.

I can only say the best about the medical profession, especially doctors, because they do what they can - as much as they have the resources. The weak link in the hospital was the nurses. In my case, the nurses were very important, because I was intubated with lung ventilation and completely paralysed. In such a condition it is very important to be able to make eye contact with the nurse - because that is the only way to communicate.

After I came out of hospital, I felt like I had seen a lot of the system from the inside, and in a way I am so lucky because I have somehow miraculously got out of it and I can walk. I decided that I definitely wanted to do something about it. Not because it was bad and needed to be improved, but because I saw, being there for so long, how much I missed someone who could come and give me a drink, read a book or just sit next to me. To do simple things that are not medical manipulations, like putting a blanket on or changing the position of a sleeping patient. Hospital staff don't have time for this, they can't give one patient as much attention as they should. They do what they can, of course - each to the best of their ability.

And then I tried several times to apply in one place, in another place and nobody even answered me. It was still at that time - 2017, 2018 - when there weren't really any opportunities. After several attempts, I decided that you don't want to break into a closed door. That's my approach to life. If you can't, you shouldn't.

Some time later, Indulis Paičs organised a seminar at the Institute of Integral Education on the recently published book "On the Brink of Death" by Kathleen Dowling Singh. There I met by chance Inta Gerhardi, the current Head of Care at Hospiss LV. Inta talked about the voluntary work she does. Hospice was not even on the cards then, but Inta was already doing volunteer work, she had experience with her father who had oncology and she also felt the need to help the hospital system. At that time I told Inta that I would also like to participate and it stayed that way. We exchanged phone numbers, Inta said she would call me when there was any news, a group of volunteers had formed. And she called me two years later, when the first volunteer training for the hospice was scheduled. I finished the training and then the "Table for our own" campaign started, which Ilze Neimane-Nespora and Ilze Zosule had already started in the spring, when the first wave of Covid-19 took place.

Full-time volunteer

The Ilzes had decided to support the medical staff overstretched by the Covid-19 crisis by delivering them a hot meal every day and I volunteered to manage the food. Step by step I got more and more involved. The pandemic also gave me more free time personally, everything in my business had come to a standstill and I was fully committed to the hospice. This was a period of about 2 years when I was almost a full-time employee. Then we also started the "Festive Table" projects in the hospice, with restaurant-prepared meals for the patients in the palliative wards. We used to hold these events outside in the hospital courtyard. Then, alongside all this, there was the "Respite for our own" project, where we sent medical staff to rest. This project is now also under my responsibility.

At the moment, I do most of the administrative work in the hospice, and I do it because I know I have to - someone has to do it. I think this is something that is very important for all of us as a society. Because the situation that we have at the moment is not normal. We have a lot of stroke patients in Latvia. We do not see it every day because we do not see them on the street or anywhere else, because these people do not get on the street, they do not have the opportunity. If a person has a stroke diagnosis, they are, as a rule, mobility-impaired and, in principle, have nowhere to stay. He is treated in hospital, then he goes to the Vaivari rehabilitation centre, where there is a long waiting list and he can only spend two weeks. In two weeks, a stroke patient cannot have anything done. Maybe the relatives can breathe a little easier. But then the person has to be taken home again. There are parallels here - hospice has more oncology patients because they have terminal survival - but otherwise there are a lot of similarities. Also, when a person is brought home from the palliative ward, the relatives do not know what to do with him. They do not have the equipment or the knowledge to take care of their loved one.

It's hard to compete with death

The idea of a hospice is actually wonderful and I think it is an area worth getting involved in and it is something that absolutely needs to be done - that is why I am dedicating time to this project and will continue to do so.

I myself feel that one of the tasks of hospice is to make society accept the fact of death. That it will happen to all of us. And we do quite a lot to encourage people to think about that. It is a step-by-step path that we are taking to educate society that the end of life is just as important as the beginning of life, if not more so.

I see in my circle of friends and acquaintances that people are often very confused about this. They say to me: "What can you do with death, as if there is little suffering and problems in life". Because people don't want to see it and they don't want to talk about it. Because it is unpleasant.

Volunteering can be done in many different ways. We are currently organising various other projects and actions also because we want to raise awareness on the subject of hooping. When I looked into it, I realised that we cannot compete with death. It's not as simple as we'll run an ad and everyone will donate because people want to donate to dogs and cats, children, education, well - still old people, but dying people? Again, there is the paradigm that I do not want to know anything about death, it is not mine, where I would rather donate to an animal shelter. And that is what is needed. People want to do good, but the subject of death is not going to be one that they choose to support. The topic of death is the heavy end and requires a systematic and very strategically wise approach.

The weight is loaded and someone has to push it forward

This hospice project is a pilot. We are very grateful to the Ministry of Welfare for allowing us to pilot this project. The pilot will end in December this year. What will happen next? It is difficult to say whether the Ministry of Welfare will decide to continue this project, that it has justified itself. In any case, it seems to me that we have to start something, and this is a private initiative coming from Ilze Neimane Nespor to start this movement. It is a huge burden that the Ilses have taken on. The emotional load is very heavy. The weight is loaded and somebody has to push it forward and that is why I am still there, because now and then I feel that I can support not only the people who need hospice help, but also the team itself, to have a longer conversation with one or the other, to listen. That's important because I think we all burn out at some point, because burnout is one of the side risks of being a charity, especially on a subject as difficult as the end of life.

We want to fight not for better palliative care, but for a hospice system that allows people to spend the last days of their lives with dignity. What happens when a person is seriously ill? They sleep somewhere, at best in a place where they have relatives nearby. But most often, he or she has only the minimum needs. There is no possibility to think that maybe he would like to breathe some more fresh air, maybe he has a wish, maybe he wants to do something more. Nobody is interested in that.

Clearly, it will not be possible to build a hospice house that will be enough for everyone at once. But this pilot project could work as a good example, so that people can come as volunteers to see how the system works.

I also think that training is very important. I organise advance training. It is a big project, but I also realise that this is our biggest resource to add to the ranks of volunteers. People come from every group and then they form the core of the hospice. It is a circle of people who come together, feel each other and want to continue the work. Some disappear, but you never know when the seed will germinate.

When I think about the field of hospice work, which is so vast, I don't get the feeling that our work is a drop in the ocean. I think that to do this, even if it is step by step, and to do it in the way that we are doing it - in the way of educating the public, talking about it and not being afraid to mention it everywhere - I think that is very important. It will indeed take a long time, but I know that we will build this hospice.

Hospice movement - an opportunity to spend your free time in a meaningful way

If we look at Western societies, it has been a matter of honour to do this voluntary work for decades. Anyone who has a good career has, at some point in their life, given time to volunteering. We do not have that tradition. I think that in time we will develop this tradition, that people will understand more and more that you have to give something to society and you have to give your time to volunteering. You also often see young people, when they apply for a job, already put their volunteering experience on their CV, because it is, in a way, an indicator of something about the person, about their personality and their values. I think that this is very nice and that the bicycle will further promote and develop this movement.

My own involvement in the hospice movement helped me learn to listen to people. Listening and giving people your full attention creates a completely different energy. Also, getting out of roles, doing something that is not our everyday life and doing it as volunteers without getting anything for it, I think is very cool.

We need to shut people out of the Hospice movement. I can see for myself and I think I am not the only one with this problem - volunteering was much more possible when there was a pandemic and we were all freer, at least me, because I had relatively a lot of time. And the hospice was an opportunity to fill that free time in a meaningful way.

Ilze Neimane-Nešpora, Founder and Chairwoman of the Board of Hospiss LV:

Eve is a diva, she has this noble, aristocratic, fulfilled beauty. Eve's presence in the hospice is liberating, helps untie knots. Because you can only speak deeply and sincerely with a team, with the person with whom you are building the house.

And Ieva is my friend. In the hospice, we are honest about what we do and about each other. There is a string to catch, a person to find who is on the same wavelength. Here we are who we really are, we are ourselves. Hospice is our place in Latvia, our own space where we are pure souls.

Ieva has the syndrome of a flowing, calm river. There is a nobility in her that she has brought out with her life story and essence. This quality of Eve's enters the hospice like a flower in a wreath, where people are united by deep personal values.

 

Inta Gerharde, Hospiss LV Care Manager

Ieviņa is a wonderful person - she has a feminine subtlety and strength at the same time.

She is a seeker beyond the ordinary, with a desire to explore, feel, experience and understand the unknown. I have noticed that sometimes we read the same books and listen to the same speakers.

I am very happy that our paths have crossed and that we are on the same team. We can rely on her and trust her - we can be absolutely sure that if Ieviņa commits to something, then everything will be fine.

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Hospiss LV

REG. NR. 40008291781

AS SWEDBANK
HABALV22
LV45HABA0551047755702

AS SEB BANKA
UNLALV2X
LV12UNLA0055001828236 

SIA Hospiss Māja invites caregivers for people in palliative care to join its team. Work at the client's home in Riga and suburbs.

Each carer works with one client, 8 hours per working day.

Job duties:
- provide quality care to the client, working as part of an interdisciplinary team;
- providing personal hygiene and meals for the client;
- to ensure your well-being and enjoyment;
- work with the client's family;
- document the actions taken;
- regularly monitor the client's health and report any changes.

Key requirements:
- understanding palliative and hospice care;
- a desire to help people through your work, empathy and sincerity;
- a sense of responsibility, integrity, decision-making and the ability to act appropriately in critical situations
- knowledge of Latvian;
- Russian language skills will be an advantage;
- interoperable Covid-19 certificate.

We offer:
- pre-employment training
- salary 1089 EUR (gross);
- reimbursement of public transport costs
- health insurance (after probation)
- working in a multidisciplinary team
- regular training and supervision

Please send your CV and a motivation letter marked "Caregiver" to [email protected].
Please be informed that the personal data you provide in your application documents will be processed in the context of this selection.

We will contact the candidates and invite them for interviews.

PRIVACY POLICY

This privacy policy, hereinafter referred to as the Policy, describes how and what personal data is processed by the HOSPISS LV Foundation (hereinafter referred to as the Foundation) on the website hospiss.lv.

This Policy applies to:

  • both in cases where the Foundation is deemed to be the Controller pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter "the Regulation");
  • both in cases where the Foundation is considered a Processor under the Regulation;
  • both in cases where the Foundation is considered a Third Party under the Regulation.
  • if a natural person contributes (monetary donation, food donation, donation of appliances, equipment or objects, volunteer work) or is otherwise associated with the work of the Foundation;
  • If a natural person receives any form of support from the Foundation;
  • if the Foundation processes the personal data of natural persons on the basis of the legal grounds set out in the Regulation.
  1. DEFINITIONS

Processing means any operation or set of operations which is performed upon personal data or upon sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as his or her name, identification number, location data, online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

A controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Third party means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

The data subject is any natural person who supports the Foundation or receives support from the Foundation.

  1. APPLICABLE LAW

2.1 Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (27 April 2016);

2.2 Law on Associations and Foundations;

2.3 Law on Public Benefit Organisations;

2.4. laws, regulations and other documents governing taxation and accounting.

  1. GENERAL RULES

3.1 This Policy provides general information on how the Foundation processes personal data. More detailed information on the processing of personal data is provided to individuals in the course of their day-to-day work, in internal documents and in response to written requests from data subjects.

3.2 The Foundation shall ensure the confidentiality of personal data within the framework of the applicable laws and regulations and has implemented appropriate technical and organisational measures to protect personal data from unauthorised access, unlawful processing or disclosure, accidental loss, alteration or destruction.

3.3 Where the Foundation, as the Controller, uses processors (for example, the assistance of a company providing accounting services), the Foundation shall take the necessary measures to ensure that such processors process personal data in accordance with the Foundation's instructions and in compliance with applicable laws and regulations and shall require appropriate security measures to be taken.

3.4 If the Foundation updates this Policy, the current version of the Policy will be published on the Foundation's website hospiss.lv. Historical versions of this Policy will be available from the management of the Foundation. It is the responsibility of each individual to keep abreast of changes made by the Foundation.

3.5 In order to provide the Public with a more complete picture of the activities carried out by the Foundation, the Foundation also processes data collected from the activities carried out.

3.6 When the data subject visits the Foundation's website, his or her data (IP address) may be processed. When clicking on Facebook, Instagram or other links, the providers of the respective website, such as Facebook or Instagram, will initiate the processing of the data subject's data and will access the data subject's data in accordance with their terms and conditions, which we recommend that you consult on the website of the respective provider.

3.7 The Foundation does not carry out profiling of personal data.

  1. CATEGORIES AND EXAMPLES OF POSSIBLE PERSONAL DATA TO BE PROCESSED

No.

Data category

Examples of data types

Some examples of data processing

1.

Personal identification data

Name, surname, personal code

You, your relatives contact the Foundation for support or provide financial or other support to the Foundation, you are enrolled in our Friends Club or any of our other projects / campaigns

2.

Contact details of the person

Home address, telephone number, e-mail address

You sign up to help the Foundation or you ask the Foundation for help by leaving your contact details

3.

Data on activities carried out

 

Type, description, start and end date

You participate in the Foundation's activities or receive support

4.

Photos / video

Digital image of a person, voice recording

You participate in the Foundation's activities or receive support, this is recorded by photo or video

5.

Communication data

Incoming/outgoing communication, phone calls, correspondence, content

You communicate with the Foundation

6.

Settlement details

 

Settlement system account number, bank account number, date, amount, date of payment, purpose of payment

You provide financial support to the Foundation

7.

Performed on social networks

Photos, comments

You comment on the Foundation's activities on social networks

8.

Actions taken on the website

IP address, information about the activities carried out on the website

You are visiting a website

9.

Health data

Information on functional impairments, their severity, diagnosis in exceptional cases, treatment required

You have asked for help, the professionals analyse it before they support you, during the support

10.

Details of authorised persons, legal representatives

Name, surname, personal identification number, basis of representation, contact details

You are represented by another person in cooperation with the Foundation

11.

Volunteer data

Name, surname, contact details

Information needed by the Foundation to ensure transparency of the services required

12.

Donor data

Name, surname, personal identification number, account No Amount donated

You donate money to our projects

13.

Foundation staff data

Name, surname, personal ID, address, account No, phone No, etc.

Information needed by the employer to comply with the statutory requirements regarding the processing of your data as an employee

14.

Other data

Other data

You carry out other activities related to the Foundation's activities

  1. LEGAL BASIS FOR PROCESSING

5.1 The legitimate interests of the Foundation - consistent with the objectives of the Foundation. The Foundation has the right to process personal data to the extent that it is objectively necessary and sufficient to fulfil the purposes for which the Foundation was established.

5.2.Compliance with legal obligations - The Foundation is entitled to process personal data in order to comply with the requirements of regulatory enactments, as well as to respond to legal requests of the state and local government, to provide information on donations received and their use.

5.3 Data Subject Consent - The data subject consents to the collection and processing of personal data for specified purposes. The data subject's consent constitutes his or her free will and independent decision, which may be given at any time, thereby authorising the Foundation to process the personal data for the specified purposes. The data subject's consent is binding on him or her if given in writing, including by email, or by implied consent, for example by being photographed with representatives of the Foundation when receiving support or by sending the Foundation a photograph of himself or herself. The data subject shall have the right to withdraw his or her prior consent at any time through the indicated channels of communication with the Foundation. The notified changes will take effect within three working days. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to the withdrawal.

5.4 Protection of vital interests - The Foundation is entitled to process personal data in order to protect the vital interests of a natural person, e.g. where the processing is necessary for humanitarian purposes, for monitoring natural and man-made disasters, in particular epidemics and their spread, or in humanitarian emergencies (acts of terrorism, cybercrime, technogenic disasters, etc.).

5.5 Exercise of official authority or public interest - The Foundation is entitled to process data for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Foundation by law. In such cases, the basis for processing personal data is included in the regulatory enactments.

5.6.Conclusion and performance of the contract - in order for the Foundation to conclude and perform a contract with any cooperation partner, the Foundation must collect and process certain personal data that is collected prior to entering into a contract with the Foundation or during the course of a contract that has already been concluded.

  1. PURPOSES OF DATA PROCESSING

The purposes of the processing of the Foundation's data are the same as its founding purposes, which are as follows:

6.1. to create and promote a respectful and unprejudiced understanding of hospice services based on human choice in Latvian society among the general public, state and local government employees, health care and welfare professionals, thereby increasing the capacity of individuals to actively participate in maintaining, improving and promoting their own and their family members' health;

6.2. building, promoting and raising the profile of volunteerism and meaningful assistance among the Latvian population in the field of palliative care and hospice services, including the donation of property, financial resources, time and knowledge without remuneration;

6.3. to support the establishment of new palliative and hospice care providers, as well as the education of their staff, medical and social assistance professionals in palliative and hospice care, which would include the systematic provision of knowledge and skills, in addition to the national education system;

6.4. to identify people in Latvia who are in nursing homes, hospitals and other care institutions and who are in need of palliative or hospice care in order to promote their health and improve the overall physical, mental and social well-being of society;

6.5. to undertake a range of activities with the aim of establishing a new hospice and/or palliative care centre(s) in Latvia;

6.6. to provide any kind of support to those in need;

6.7. provide a range of social services.

The Foundation shall be entitled to process the data for the above purposes as well as for other purposes by providing the data subject with the possibility to opt-out of the processing, unless such opt-out is restricted by any laws or regulations.

  1. DATA SUBJECT RIGHTS

The data subject shall have the right with regard to the processing of his/her data classified as personal data under the applicable laws and regulations. These rights are generally:

7.1 Receive information about the processing of your data in accordance with the requirements of the Regulation;

7.2. to request the rectification of your personal data if it is inadequate, incomplete or incorrect;

7.3. object to the processing of your personal data where the processing is based on legitimate interests;

7.4 Request the erasure of their personal data, for example, if the personal data is processed on the basis of consent and the data subject has withdrawn their consent. This right shall not apply if the personal data whose erasure is requested are also processed on the basis of another legal basis, such as a contract or obligations arising from the relevant laws and regulations, or their retention is required by applicable laws and regulations;

7.5. to restrict the processing of their personal data in accordance with applicable laws and regulations, for example, at the time when the Foundation is assessing whether the data subject has the right to have their data erased;

7.6. to be informed whether the Foundation processes the personal data of the data subject and, if it does, to have access to them;

7.7. to receive their personal data provided by the data subject to the Foundation and processed on the basis of consent and contractual performance in written form or in one of the most commonly used electronic formats and, if possible, to transfer such data to another Foundation (data portability);

7.8. withdraw your consent to the processing of your personal data;

7.9. not be subject to fully automated decision-making, including profiling;

7.10. to lodge complaints regarding the use of personal data with the Data State Inspectorate (www.dvi.gov.lv) if the Data Subject believes that the processing of his/her personal data violates his/her rights and interests in accordance with the applicable laws and regulations;

7.11 The Foundation is obliged to respond to the data subject's request within 30 days of receipt of the request, if necessary by requesting additional information, such as identification data, in order to verify the identity of the data subject without any doubt.

  1. CONTACT

No "remember me" cookies are created or stored when you visit the Foundation's website. Only cookies that ensure the functionality of the website are used.

  1. SHELF LIFE

Personal data will be processed only for as long as is necessary to fulfil the purpose of the processing. The retention period may be justified by the legitimate interests of the Foundation, internal documentation or applicable laws and regulations (e.g. accounting laws, etc.).

  1. WAYS OF OBTAINING PERSONAL DATA

10.1.The Foundation obtains personal data when a natural person:

10.1.1. support the Foundation;

10.1.2. receive support from the Foundation;

10.1.3. ask the Foundation for more information about the Foundation's aims, activities, etc;

10.1.4. participate in the activities of the Foundation;

10.1.5. being photographed or filmed within the framework of the Foundation's activities;

10.1.6. post comments on social networks;

10.2 The Foundation may process personal data received from third parties (e.g. social services, relatives) in accordance with the provisions of the Regulation.

  1. PROTECTION OF PERSONAL DATA

11.1 The Foundation shall ensure, keep under review and improve safeguards to protect personal data against unauthorised access, accidental loss, disclosure or destruction. To ensure this, the Foundation applies modern technology, technical and organisational requirements, including the use of firewalls, intrusion detection, analysis software and even data encryption where necessary.

11.2 The Foundation shall carefully examine all cooperation partners with whom personal data are jointly processed, as well as assess whether the cooperation partners (personal data processors) apply appropriate security measures to ensure that the processing of personal data is carried out in accordance with the Foundation's delegation and the requirements of regulatory enactments.

11.3 The Cooperation Partners are not allowed to process personal data for their own purposes.

11.4 The Foundation shall not be liable for any unauthorised access to and/or loss of personal data that is beyond the control of the Foundation, for example due to the fault and/or negligence of the Client, the Affiliate, a third party or the data subject.

  1. PROCESSING AREA

12.1 Personal Data is generally processed in the European Union/European Economic Area (EU/EEA), however, in some cases it may be transferred to and processed in countries outside the EU/EEA, such as posting on Facebook, Instagram or elsewhere.

12.2 The transfer and processing of personal data outside the EU/EEA may take place where there is a lawful basis for doing so, namely for the performance of a legal obligation, the conclusion or performance of a contract, and appropriate safeguards are in place. Adequate safeguards include, for example:

- There is an agreement in place, including standard clauses or other approved terms of an EU contract, code of conduct, certifications, etc., which have been approved under the General Data Protection Regulation;

- In the non-EU/EEA country where the recipient is located, an adequate level of data protection is ensured in accordance with the EU Commission Decision;

- The recipient is certified under the Privacy Shield (applies to recipients located in the United States).

12.3 Upon request, the data subject may obtain further information on the transfer of personal data to countries outside the EU/EEA.

  1. CONTACT

13.1 The Customer may contact the Foundation in relation to queries, withdrawal of consent, requests, exercise of data subject rights and complaints about the use of personal data.

13.2 The Foundation's contact details are available on the website: www.hospiss.lv, in the Contacts section.