HOSPISS LV

No one has to die in agony

Kristīne Krūze - Hermane in conversation with Ilze Zosule, HospissLV a member of the Management Board

Author.

Date: 27.04.2022

What will death look like most often in Latvia in 2023?

Death, like birth, is probably different for everyone. It is difficult to calculate everything that is involved in the processes of life - each experience will be very individual. But the question is, of course, like a nail on the head. It should probably start with the fact that we do not have a nationally regulated service that is accessible to all Latvian citizens. We have not had such a service for 33 years, and nothing has been done since Latvia declared independence. Except for our pilot project, where both dying people and their relatives had the opportunity to understand what a dignified death is, where support is provided in absolutely all necessary areas, which are social, medical and spiritual care. Now another pilot project has emerged, provided by a different service provider. How they are doing is for them to ask, but I think it is very difficult, because the package they have developed did not include medical staff at all - doctor, nurses, nursing assistants. In this service, the medical care of a dying person has to be organised through the family doctor. We probably all know how overburdened GPs are in our country.

But this is also a pilot project.

This is also a pilot project. It's a drop in the ocean. We had 136 clients who could receive our service during the pilot. The procurement documents foresaw 250 people during this year. But this is really a drop in the ocean, because about 28 000 people die in Latvia every year. Of course, there are quick deaths, we would all like that. I remember reading Paul Bragg's book on starvation when I was young, and he died at the age of 80, surfing into the sunset. It is probably rare for any of us. We still get calls, people sharing their experiences and what we hear is very crazy.

What is "very crazy"?

That there is no support.

What does it look like?

It looks like, for example, a person is admitted to hospital. The hospital, quite understandably, has its own rules and regulations. There, the patient's condition is stabilised, acute, urgent health issues are dealt with, investigations are carried out, treatment is given. The rest of the time, the person does not have to be there. Palliative care units are not meant for people to die in, there is no separate place where the body of a deceased person can be respectfully placed. Dying can be a long process. Most often it happens at night or in the early morning. There is no place where relatives can be present to hold the hand of the dying person for, say, 5 hours. There is no such possibility.

In fact, people die alone.

Yes. There are hospitals with single rooms, but there are also hospitals with several patients - two, three and four - in a ward. And then there is the question of the impact of the dying process on the others. In general, there are a lot of dignity issues. In every detail. For example, body hygiene - how does it work? A person is already worried about having a terminal illness, the whole world is falling on top of him, and then he has to worry about washing himself, so that he does not lose his self-respect. How to do that in a dignified way - in a separate room or even with a screen in front. It is not impossible. It is not necessary to buy equipment costing millions. It is a question of organisation and time.

When an incurable disease runs its progressive course, the doctor discharges the patient home. The hospital's responsibility ends there. The question then becomes whether the person has a home to go to at that point and sleep in.

And does he have someone to look after him?

Exactly. How will he get there, by what transport?

A dying person is helpless.

Of course. If a dying person cannot make decisions for himself, he is subject to huge discrimination. Who will make those decisions for him? What will be the way forward from hospital? Does he have a support system at home, meaning a decent home, someone who can provide care. It is extremely difficult to care for someone who is sleeping, it is physically demanding - washing, brushing teeth, the whole routine. A person with oncology tends to have bleeding, shortness of breath, anxiety attacks. How can a relative, perhaps a lawyer, an accountant or a driver, who has no specific knowledge, how can they help?

So, in such a situation, would you need a medically trained carer 24 hours a day?

Not always. That is why we stress the need for hospice care at home and the need for hospice care in hospital. Hospice care is needed for people who are unable to receive care at home. The person may live in the deep countryside, or even here in the city on the 5th floor without central heating, sleeping on a 20-year-old sofa. It is not possible to provide full care in these circumstances. Hospice care is comparable to family care. There are medics there, but the patient's family can also be there for them. At the moment, the answer we are getting from officials is that hospitals have beds for chronic patients. But if we look at what patients are entitled to in this service, it does not correspond at all to what a dying person needs.

When a person is discharged from hospital, they return to the care of their GP. If there are relatives who could take over care, they have to make an unenviable decision at this point - whether they will leave their job or have an employer who will put them on leave for an unknown period, because no one knows exactly how long the care will be needed - it will be a week, three weeks or eight weeks.

People who cannot be cared for at home or who have a very serious illness need a hospice as a hospital where everyone understands what is happening, where medical support, a chaplain and a psychologist are available. There is also the possibility of support in this difficult moment, no one has to die in agony.

However, not all will require 24-hour medical supervision. Hospice care at home also includes visits by a nurse if needed and pain medication. They also check that the person is not taking the wrong combinations of medicines and causing more harm. If the person has a relative who can stay with them, the Hospice staff tell them how everything is going to work, so they are informed about all the stages of the agony of death. This knowledge allows both the dying person and the carer to feel more at ease. If the person is relaxed, not anxious, has someone nearby who holds their hand, helps and knows what to do, then there is no need for a medic in the process.

What does it mean to die with dignity?

It is death without pain and loneliness. We should all begin to see it as a social and individual good, a good result to achieve. I do not want to take away the tragedy of death, of course it is tragic, but if it happens in an orderly way - without pain, without anxiety, where everyone around you is informed, where all possible support is given, that is a good thing to strive for.

I have thought a lot about why there is such neglect and reluctance to speak up in our society. There are still a few people in my circle of friends who are afraid to say the word Death. We know that Latvians are very superstitious.

Death is still a highly stigmatised topic in society.

Yes, and that's why there is an organisation like us that is not afraid of the word. We talk about it, because nothing is solved without talking.

That is one thing, and the other is that it will befall us all, no matter how much we avoid talking about it.

Yes, and if some of us are lucky enough not to get serious illnesses, that will be good luck, but death will come to us all. Most people have not thought about this. There are some strange ideas that we see in films that do not correspond to any reality.

Need to prepare for death?

I think it's such a big event that... I don't know if you can even understand it. I think it can only be understood when it happens or when it is coming. It would be quite irresponsible if I started now to say some sentences that I have read in books. It is something so... Something even more incomprehensible than the birth of a child.

As I was preparing to talk to you, I was wondering how deeply it is possible to grasp our mortality and live with that feeling. Obviously, I don't think about the fact that I will die at some point in my daily life.

At some level, we can understand that. On a technical level. In the second level of the volunteer training course, Dr Kļava talks about preparing for death, about what preparatory procedures we can carry out. He refers to various books and says that the human mind is built in such a way that if you have already thought and accepted this thought in meditation, if you have seen the light on the other side, then when it actually happens, your brain will work in this way and you will go that way. Of course, this is very, very simplified, what I am saying now, in Dr. Kļava's lectures there is much more complete information about it, that is how I understood it. But I think it takes a lot of courage to prepare for it in such a conscious way.

How is it that a small group of volunteers with two Ilze (Founders of the Hospice - Ilze Neimane - Nespora and Ilze Zosule) at the forefront, but there is still a lot of ignorance at government level, and we are once again last in Europe because we do not have state-funded Hospice care?

For me, it was such a vivid view from the outside when we were awarded the European Citizens' Prize and went to Brussels. There were different projects from each Member State - on the environment, the elderly, equality, support for Ukrainians, etc. And our project - Hospice Care. The other participants were quite puzzled - what was so heroic about it? In all developed countries it is a normal publicly funded service. For them it is something completely natural, not extraordinary. Unfortunately, I had to explain to them that we have to fight for this and that it is perceived as a heroic act when it should not be a heroic act, it should be a normal, accessible service.

However, I would like to ask - what is all this for? You have a very good, lucrative job. How did you get the idea to start dealing with other people's deaths?

The idea developed. I think that's what Mark Zuckerberg said, that ideas don't come ready and developed. In the beginning there is the germ of an idea. But with human capacity and willpower you can do a lot. Ilze (Ilze Neimane- Neshpora) it developed through personal experiences and a different way of seeing the world. The subject was already close to her heart. I was, however ridiculous it may be, impressed by reading one book. Atul Gawande's Being Mortal. A small book about Hospice in America, several life stories from the point of view of a dying person. How every week these people lose more and more of the opportunities they used to take for granted - one day they can no longer concentrate to write a message on their phone, the next they can no longer dress themselves or lace up their shoes. This book had a huge impact on me. I began to wonder how it would happen to me. All those people believed in the ability to work and the willpower that had been taken away from them. Where did I get the arrogance that it was not going to happen to me?

Since Ilse and I do a lot of things together, we started to look around the world and talk to specialists. We gathered a working group here. Ilse and I also did our own volunteer training and were quite active in going to hospitals, seeing what the situation was like in the palliative wards and the condition of the people who were there. In hospital you can see the real, unimagined life. For a person facing a terminal diagnosis, there is already enough to think about. If she still has to face disrespect and injustice, that is terrible.

Hospice is not new. It is a very well-functioning programme in the world, separate from social care. Why do we want to lump everything together again here, instead of taking the good example that has long been set everywhere else, including in Lithuania and Estonia?

I don't know how to answer that.

What are the answers you get?

The answer we get is that social care as a service already exists. We say - there is no medic. We are told there is a GP.

No one is saying that the idea of a hospice is wrong. No one has yet dared to say that a dying person does not need a team with all three specialities at the same time. But if he has called on Monday, he needs to be seen on Tuesday at the latest, not next Friday. We have had many cases where the person has been in our care for the last three days. And in those days he has been washed, cared for, listened to, been in contact with his family, been refreshed, and no one has disturbed him. The family has also been told what is happening. There are no calls to the NMPD, which usually ends with the person dying in the ambulance or in the hospital corridor. These issues need to be looked into, they need to be talked about. It is the same as raising children. In my childhood, it was common to talk to children like this - what are you doing here, you little snot, go and work, then you will see how a good person will grow out of you, or - stand quietly when the big ones are talking. What are you fantasising about? Shut your mouth, go into your room and close the door behind you. At that time, it seemed that this was the only way to grow those hard writings. Now life is showing that this is not the case, and many people have to change their thinking about bringing up children, about respect for children. The Children's Fund seems to have been talking about this for 20 years, and we can see that, slowly but surely, attitudes towards these issues are changing in society. I hope that we will not have to talk for 20 years.

I very much hope so. You also touched on a topical issue, such as the family and relatives of the deceased. Because it is not just about the dying person, there are also relatives who have to live on. I understand that the hospice also includes support for the relatives in its programme, not only with the explanatory section on what death looks like, but also the emotional one, because that is what mourning is all about.

It is mourning, and it often starts as soon as loved ones learn of the imminence. Often the person is buried sooner than it actually happens. The manifestations of grief are very varied and someone needs to recognise them and be able to help. In our experience, we have had people who have cared for a dying relative for a long time and have simply broken down mentally, becoming mentally disabled after these experiences.

Not everyone can take on such care.

Exactly, not everyone can. It may be that you don't cope, and that's perfectly normal. We do not need to lose two people. That is why support and explanatory work are vital.

I know that you have had patients among your clients who were looked after by adolescent children, and that is mind-boggling.

Teenagers, yes. It's mind-blowing. During the first volunteer course, Dr Sosar told us about a case where a woman in his ward was already terminal and had to be discharged from hospital. She lived somewhere in the countryside and had two sons aged 15 and 16. The boys did not want to put their mother in any nursing home, came to the doctor and said they would manage and look after themselves. The doctor taught the boys how to pinch and bandage, taught them how to water their mother properly so that she would not choke. When Dr Sosar was telling us this, he had tears in his eyes, and needless to say, we were all crying too. After a while, the boys called to say that Mum had died. The doctor asked them to come to the ward so that he could shake hands with both of them. The boys, 15 and 16 years old.

The question is what happens to these boys afterwards, to their mental health.

Yes, this story also flashed through me like lightning. The cards of life can turn out in the most unimaginable ways. I don't know if people ever think about who their support will be - who will wash them, look after them and clean them. Who will deal with their moans, aggression, anger and inability to reconcile when they want to throw everything up in the air, and throw it already. And if it is not explained to the loved one that it is the illness that is speaking through that person, then it can seem - oh, you ungrateful one, my family is already broken up while I am looking after you. People who are seriously ill tend to have a lot of anxiety because there are a lot of unanswered questions and that can come with aggression. There is a medical explanation for all this.

However, I very much hope that our country will also grow up to be a hospice.

It is also our dream. It is even easier to understand, to visualise. We have seen such hospitals elsewhere in the world. There you can see that, despite the gravity of the event, it is possible to accompany a person with warmth, light, compassion and dignity. And then to support the bereaved family. People need that. So often the bereaved have to hear all these - hang in there, my friend, life goes on, you have been here too long, etc. And often it is uncomfortable to mourn, one gets over it, but inwardly one has not gone through the process, and it turns out that mourning also has many stages, just like the acceptance of illness. The important thing is to go through them all. It is not impossible, which is why there are people who have mastered all this and can provide professional support. We also tell civil servants and MEPs that the average stay in hospice care, even by world standards, is 3 weeks. That is where the difference with social care, which is more often than not long-term, will come in. The question then is: have the people of Latvia really not earned this 3 weeks?

I think this question should remain open. I hope it will be answered in the form of a hospice. Perhaps there is something else important that I did not ask, but that would be important for you to say?

You asked very deep and important questions and one of them completely cornered me, but that is very good. There is one nuance, going back to why we started doing this, I would ask people to think about it, not in some unintelligible compassionate light, but in a purely selfish way, thinking about themselves. Not for anyone else, but only for yourself. Let everyone think as he would like. Would they like a carer to come to them for half an hour and then leave them completely alone, not knowing what to do or what to do, or would they still like a hospice service? Or at least to have the possibility to receive this service. At the moment, there is nothing. So here I am, asking everyone to think selfishly for themselves.

How do I want to die?

Yes, how I want to die and what I have done to make it happen. Maybe I have voted My voiceI may be a volunteer, I may have helped the movement a little, so that those who are passionate and active about it at least have the means to pay for the heating of the office, so that the volunteers have a place to meet and continue to do their good deeds. You can think about that.

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The conversation was published on the portal nra.lv, republished with permission of SIA Mediju nams.

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Hospiss LV

REG. NR. 40008291781

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LV45HABA0551047755702

AS SEB BANKA
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SIA Hospiss Māja invites caregivers for people in palliative care to join its team. Work at the client's home in Riga and suburbs.

Each carer works with one client, 8 hours per working day.

Job duties:
- provide quality care to the client, working as part of an interdisciplinary team;
- providing personal hygiene and meals for the client;
- to ensure your well-being and enjoyment;
- work with the client's family;
- document the actions taken;
- regularly monitor the client's health and report any changes.

Key requirements:
- understanding palliative and hospice care;
- a desire to help people through your work, empathy and sincerity;
- a sense of responsibility, integrity, decision-making and the ability to act appropriately in critical situations
- knowledge of Latvian;
- Russian language skills will be an advantage;
- interoperable Covid-19 certificate.

We offer:
- pre-employment training
- salary 1089 EUR (gross);
- reimbursement of public transport costs
- health insurance (after probation)
- working in a multidisciplinary team
- regular training and supervision

Please send your CV and a motivation letter marked "Caregiver" to [email protected].
Please be informed that the personal data you provide in your application documents will be processed in the context of this selection.

We will contact the candidates and invite them for interviews.

PRIVACY POLICY

This privacy policy, hereinafter referred to as the Policy, describes how and what personal data is processed by the HOSPISS LV Foundation (hereinafter referred to as the Foundation) on the website hospiss.lv.

This Policy applies to:

  • both in cases where the Foundation is deemed to be the Controller pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter "the Regulation");
  • both in cases where the Foundation is considered a Processor under the Regulation;
  • both in cases where the Foundation is considered a Third Party under the Regulation.
  • if a natural person contributes (monetary donation, food donation, donation of appliances, equipment or objects, volunteer work) or is otherwise associated with the work of the Foundation;
  • If a natural person receives any form of support from the Foundation;
  • if the Foundation processes the personal data of natural persons on the basis of the legal grounds set out in the Regulation.
  1. DEFINITIONS

Processing means any operation or set of operations which is performed upon personal data or upon sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure, transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as his or her name, identification number, location data, online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

A controller is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.

Third party means a natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

The data subject is any natural person who supports the Foundation or receives support from the Foundation.

  1. APPLICABLE LAW

2.1 Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (27 April 2016);

2.2 Law on Associations and Foundations;

2.3 Law on Public Benefit Organisations;

2.4. laws, regulations and other documents governing taxation and accounting.

  1. GENERAL RULES

3.1 This Policy provides general information on how the Foundation processes personal data. More detailed information on the processing of personal data is provided to individuals in the course of their day-to-day work, in internal documents and in response to written requests from data subjects.

3.2 The Foundation shall ensure the confidentiality of personal data within the framework of the applicable laws and regulations and has implemented appropriate technical and organisational measures to protect personal data from unauthorised access, unlawful processing or disclosure, accidental loss, alteration or destruction.

3.3 Where the Foundation, as the Controller, uses processors (for example, the assistance of a company providing accounting services), the Foundation shall take the necessary measures to ensure that such processors process personal data in accordance with the Foundation's instructions and in compliance with applicable laws and regulations and shall require appropriate security measures to be taken.

3.4 If the Foundation updates this Policy, the current version of the Policy will be published on the Foundation's website hospiss.lv. Historical versions of this Policy will be available from the management of the Foundation. It is the responsibility of each individual to keep abreast of changes made by the Foundation.

3.5 In order to provide the Public with a more complete picture of the activities carried out by the Foundation, the Foundation also processes data collected from the activities carried out.

3.6 When the data subject visits the Foundation's website, his or her data (IP address) may be processed. When clicking on Facebook, Instagram or other links, the providers of the respective website, such as Facebook or Instagram, will initiate the processing of the data subject's data and will access the data subject's data in accordance with their terms and conditions, which we recommend that you consult on the website of the respective provider.

3.7 The Foundation does not carry out profiling of personal data.

  1. CATEGORIES AND EXAMPLES OF POSSIBLE PERSONAL DATA TO BE PROCESSED

No.

Data category

Examples of data types

Some examples of data processing

1.

Personal identification data

Name, surname, personal code

You, your relatives contact the Foundation for support or provide financial or other support to the Foundation, you are enrolled in our Friends Club or any of our other projects / campaigns

2.

Contact details of the person

Home address, telephone number, e-mail address

You sign up to help the Foundation or you ask the Foundation for help by leaving your contact details

3.

Data on activities carried out

 

Type, description, start and end date

You participate in the Foundation's activities or receive support

4.

Photos / video

Digital image of a person, voice recording

You participate in the Foundation's activities or receive support, this is recorded by photo or video

5.

Communication data

Incoming/outgoing communication, phone calls, correspondence, content

You communicate with the Foundation

6.

Settlement details

 

Settlement system account number, bank account number, date, amount, date of payment, purpose of payment

You provide financial support to the Foundation

7.

Performed on social networks

Photos, comments

You comment on the Foundation's activities on social networks

8.

Actions taken on the website

IP address, information about the activities carried out on the website

You are visiting a website

9.

Health data

Information on functional impairments, their severity, diagnosis in exceptional cases, treatment required

You have asked for help, the professionals analyse it before they support you, during the support

10.

Details of authorised persons, legal representatives

Name, surname, personal identification number, basis of representation, contact details

You are represented by another person in cooperation with the Foundation

11.

Volunteer data

Name, surname, contact details

Information needed by the Foundation to ensure transparency of the services required

12.

Donor data

Name, surname, personal identification number, account No Amount donated

You donate money to our projects

13.

Foundation staff data

Name, surname, personal ID, address, account No, phone No, etc.

Information needed by the employer to comply with the statutory requirements regarding the processing of your data as an employee

14.

Other data

Other data

You carry out other activities related to the Foundation's activities

  1. LEGAL BASIS FOR PROCESSING

5.1 The legitimate interests of the Foundation - consistent with the objectives of the Foundation. The Foundation has the right to process personal data to the extent that it is objectively necessary and sufficient to fulfil the purposes for which the Foundation was established.

5.2.Compliance with legal obligations - The Foundation is entitled to process personal data in order to comply with the requirements of regulatory enactments, as well as to respond to legal requests of the state and local government, to provide information on donations received and their use.

5.3 Data Subject Consent - The data subject consents to the collection and processing of personal data for specified purposes. The data subject's consent constitutes his or her free will and independent decision, which may be given at any time, thereby authorising the Foundation to process the personal data for the specified purposes. The data subject's consent is binding on him or her if given in writing, including by email, or by implied consent, for example by being photographed with representatives of the Foundation when receiving support or by sending the Foundation a photograph of himself or herself. The data subject shall have the right to withdraw his or her prior consent at any time through the indicated channels of communication with the Foundation. The notified changes will take effect within three working days. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to the withdrawal.

5.4 Protection of vital interests - The Foundation is entitled to process personal data in order to protect the vital interests of a natural person, e.g. where the processing is necessary for humanitarian purposes, for monitoring natural and man-made disasters, in particular epidemics and their spread, or in humanitarian emergencies (acts of terrorism, cybercrime, technogenic disasters, etc.).

5.5 Exercise of official authority or public interest - The Foundation is entitled to process data for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Foundation by law. In such cases, the basis for processing personal data is included in the regulatory enactments.

5.6.Conclusion and performance of the contract - in order for the Foundation to conclude and perform a contract with any cooperation partner, the Foundation must collect and process certain personal data that is collected prior to entering into a contract with the Foundation or during the course of a contract that has already been concluded.

  1. PURPOSES OF DATA PROCESSING

The purposes of the processing of the Foundation's data are the same as its founding purposes, which are as follows:

6.1. to create and promote a respectful and unprejudiced understanding of hospice services based on human choice in Latvian society among the general public, state and local government employees, health care and welfare professionals, thereby increasing the capacity of individuals to actively participate in maintaining, improving and promoting their own and their family members' health;

6.2. building, promoting and raising the profile of volunteerism and meaningful assistance among the Latvian population in the field of palliative care and hospice services, including the donation of property, financial resources, time and knowledge without remuneration;

6.3. to support the establishment of new palliative and hospice care providers, as well as the education of their staff, medical and social assistance professionals in palliative and hospice care, which would include the systematic provision of knowledge and skills, in addition to the national education system;

6.4. to identify people in Latvia who are in nursing homes, hospitals and other care institutions and who are in need of palliative or hospice care in order to promote their health and improve the overall physical, mental and social well-being of society;

6.5. to undertake a range of activities with the aim of establishing a new hospice and/or palliative care centre(s) in Latvia;

6.6. to provide any kind of support to those in need;

6.7. provide a range of social services.

The Foundation shall be entitled to process the data for the above purposes as well as for other purposes by providing the data subject with the possibility to opt-out of the processing, unless such opt-out is restricted by any laws or regulations.

  1. DATA SUBJECT RIGHTS

The data subject shall have the right with regard to the processing of his/her data classified as personal data under the applicable laws and regulations. These rights are generally:

7.1 Receive information about the processing of your data in accordance with the requirements of the Regulation;

7.2. to request the rectification of your personal data if it is inadequate, incomplete or incorrect;

7.3. object to the processing of your personal data where the processing is based on legitimate interests;

7.4 Request the erasure of their personal data, for example, if the personal data is processed on the basis of consent and the data subject has withdrawn their consent. This right shall not apply if the personal data whose erasure is requested are also processed on the basis of another legal basis, such as a contract or obligations arising from the relevant laws and regulations, or their retention is required by applicable laws and regulations;

7.5. to restrict the processing of their personal data in accordance with applicable laws and regulations, for example, at the time when the Foundation is assessing whether the data subject has the right to have their data erased;

7.6. to be informed whether the Foundation processes the personal data of the data subject and, if it does, to have access to them;

7.7. to receive their personal data provided by the data subject to the Foundation and processed on the basis of consent and contractual performance in written form or in one of the most commonly used electronic formats and, if possible, to transfer such data to another Foundation (data portability);

7.8. withdraw your consent to the processing of your personal data;

7.9. not be subject to fully automated decision-making, including profiling;

7.10. to lodge complaints regarding the use of personal data with the Data State Inspectorate (www.dvi.gov.lv) if the Data Subject believes that the processing of his/her personal data violates his/her rights and interests in accordance with the applicable laws and regulations;

7.11 The Foundation is obliged to respond to the data subject's request within 30 days of receipt of the request, if necessary by requesting additional information, such as identification data, in order to verify the identity of the data subject without any doubt.

  1. CONTACT

No "remember me" cookies are created or stored when you visit the Foundation's website. Only cookies that ensure the functionality of the website are used.

  1. SHELF LIFE

Personal data will be processed only for as long as is necessary to fulfil the purpose of the processing. The retention period may be justified by the legitimate interests of the Foundation, internal documentation or applicable laws and regulations (e.g. accounting laws, etc.).

  1. WAYS OF OBTAINING PERSONAL DATA

10.1.The Foundation obtains personal data when a natural person:

10.1.1. support the Foundation;

10.1.2. receive support from the Foundation;

10.1.3. ask the Foundation for more information about the Foundation's aims, activities, etc;

10.1.4. participate in the activities of the Foundation;

10.1.5. being photographed or filmed within the framework of the Foundation's activities;

10.1.6. post comments on social networks;

10.2 The Foundation may process personal data received from third parties (e.g. social services, relatives) in accordance with the provisions of the Regulation.

  1. PROTECTION OF PERSONAL DATA

11.1 The Foundation shall ensure, keep under review and improve safeguards to protect personal data against unauthorised access, accidental loss, disclosure or destruction. To ensure this, the Foundation applies modern technology, technical and organisational requirements, including the use of firewalls, intrusion detection, analysis software and even data encryption where necessary.

11.2 The Foundation shall carefully examine all cooperation partners with whom personal data are jointly processed, as well as assess whether the cooperation partners (personal data processors) apply appropriate security measures to ensure that the processing of personal data is carried out in accordance with the Foundation's delegation and the requirements of regulatory enactments.

11.3 The Cooperation Partners are not allowed to process personal data for their own purposes.

11.4 The Foundation shall not be liable for any unauthorised access to and/or loss of personal data that is beyond the control of the Foundation, for example due to the fault and/or negligence of the Client, the Affiliate, a third party or the data subject.

  1. PROCESSING AREA

12.1 Personal Data is generally processed in the European Union/European Economic Area (EU/EEA), however, in some cases it may be transferred to and processed in countries outside the EU/EEA, such as posting on Facebook, Instagram or elsewhere.

12.2 The transfer and processing of personal data outside the EU/EEA may take place where there is a lawful basis for doing so, namely for the performance of a legal obligation, the conclusion or performance of a contract, and appropriate safeguards are in place. Adequate safeguards include, for example:

- There is an agreement in place, including standard clauses or other approved terms of an EU contract, code of conduct, certifications, etc., which have been approved under the General Data Protection Regulation;

- In the non-EU/EEA country where the recipient is located, an adequate level of data protection is ensured in accordance with the EU Commission Decision;

- The recipient is certified under the Privacy Shield (applies to recipients located in the United States).

12.3 Upon request, the data subject may obtain further information on the transfer of personal data to countries outside the EU/EEA.

  1. CONTACT

13.1 The Customer may contact the Foundation in relation to queries, withdrawal of consent, requests, exercise of data subject rights and complaints about the use of personal data.

13.2 The Foundation's contact details are available on the website: www.hospiss.lv, in the Contacts section.